Last updated: May 15, 2026
These Terms of Service ("Terms") govern your use of TotalRecover, operated by TotalRecover Group LLC ("we," "us," or "our"). By using gettotalrecover.com or purchasing a report, you agree to these Terms. If you do not agree, do not use our service.
TotalRecover provides professional diminished value market value loss reports for vehicle owners who have experienced an accident. Reports are prepared using proprietary software and reviewed and signed by an automotive valuation specialist before delivery. Our service is intended to help vehicle owners document and support their diminished value claims with their insurance company.
By submitting a claim, you confirm that:
We reserve the right to reject any submission that involves a prior-accident vehicle, incomplete or unstarted repairs, or inaccurate or fraudulent information. Refunds are not guaranteed in such cases.
Reports represent professional opinions derived from market data, comparable vehicle analysis, valuation methodologies, and vehicle history information. Results and settlement outcomes are not guaranteed.
TotalRecover reports are professional opinions of value, not legal advice. Nothing in our reports or on this website constitutes legal advice or creates an attorney-client relationship. We strongly recommend consulting a licensed attorney for any legal proceedings. Results vary by state, insurer, and individual circumstances. We do not guarantee any specific settlement outcome.
TotalRecover's reports are prepared as independent market-based valuation analyses by an automotive valuation specialist with extensive experience in vehicle valuation. TotalRecover does not act as an insurance adjuster, public adjuster, legal representative, or state-licensed provider of regulated valuation services. It is your responsibility to verify any state-specific requirements before submitting our report to your insurer or in any legal proceeding.
Reports are priced at $289 per submission (subject to change). Payment is processed securely through Stripe. All sales are final. Refunds are issued solely at our discretion in the following circumstances:
To request a refund, contact us at contact@gettotalrecover.com within 7 days of purchase.
The accuracy of your report depends on the accuracy of the information you provide. You are responsible for submitting truthful, accurate, and complete information about your vehicle and accident. TotalRecover is not liable for reports generated based on inaccurate or incomplete information provided by the customer.
If your insurer disputes your report, TotalRecover will provide a rebuttal packet signed by our automotive valuation specialist at no additional charge, provided your original submission was complete and accurate. Rebuttal support is limited to one rebuttal per claim.
You may use your TotalRecover report for personal insurance claim purposes only. You may not:
TotalRecover is available in most U.S. states, including Pennsylvania. We do not currently offer services in NC, CT, MA, RI, VT, NH, NV, or SC. This list may change. It is your responsibility to verify service availability in your state.
All content on gettotalrecover.com, including the TotalRecover name, Otto mascot, report templates, and platform technology, is the property of TotalRecover Group LLC. You may not reproduce, copy, or use any of our intellectual property without written permission.
To the maximum extent permitted by law, TotalRecover Group LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our service, including but not limited to loss of settlement proceeds, legal fees, or business losses. Our total liability to you shall not exceed the amount you paid for your report.
You agree to indemnify and hold harmless TotalRecover Group LLC, its officers, employees, and partners from any claims, damages, or expenses arising from your use of the service, your submission of inaccurate information, or your violation of these Terms.
Any dispute arising from these Terms or your use of TotalRecover services shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), conducted in New Jersey. You waive any right to a jury trial or participation in a class action lawsuit.
We may update these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. Continued use of TotalRecover after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions.
Questions about these Terms? Contact us at:
TotalRecover provides independent market-based diminished value analyses and valuation opinions. TotalRecover does not act as an insurance adjuster, public adjuster, or legal representative.
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